OUR policIES

Shipping Policy:

  • Processing Time: All orders are processed within 1-3 business days.

  • Shipping Time: We offer standard and express shipping options. Standard shipping typically takes 2-3 business days within the U.S. and 7-10 business days for international orders.

  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

  • International Shipping: Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the buyer.

Return & Exchange

  • Non-Returnable Items: Ebooks and lace products are non-refundable due to their personalized nature. Clearance or sale items are also final sale.

  • Exchanges: If you need a different size or length, we offer exchanges within 2 days of purchase, as long as the item is unused and in original condition.

  • Return Shipping: The customer is responsible for return shipping costs.

Refund Policy:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.

  • Refunds are only issued for the original purchase price—shipping fees are non-refundable.

Cancellation Policy:

  • Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not permitted due to processing.

Quality Guarantee:

At B’s Luxury Hair, we stand by the quality of our products. If you receive a defective or damaged item, please contact us within 24 hours of delivery. We will work with you to provide an appropriate solution.

Care Instructions:

To ensure the longevity of your B’s Luxury Hair products, please follow our Hair Care Guide for tips on washing, styling, and maintaining your wigs and extensions.

Contact Information:

If you have any questions or concerns regarding our policies, please don’t hesitate to reach out:

  • Email: Benzswulaminus01@gmail.com

  • Phone: +1 (803) 226-2003